Not at all. This is perfectly normal for high-performance vacuum cleaners. To deliver the massive, certified 180 AW deep-cleaning suction required for carpets and stubborn dirt, the motor requires maximum power. For daily cleaning, we highly recommend using the Auto/AI Mode or ECO Mode (up to 65 minutes), which intelligently balances optimal suction and battery life based on actual dust levels.

To maintain the certified 99.99% filtration efficiency and prevent suction loss, we recommend tapping the dust off the HEPA filter weekly and washing it with cold water once a month. Crucial: Always allow the filter to air-dry completely for at least 24 hours before reinserting it. Using a wet filter can damage the motor. We recommend replacing the HEPA filter every 6–12 months depending on usage.

This is our SenseCleanAI Dust Sensor at work! When the vacuum detects a high concentration of dust, invisible debris, or transitions from a hard floor to a carpet, it automatically increases the suction power to ensure a thorough clean. Once the area is clean, it will drop back to a lower level to save battery. It is a feature designed to make your cleaning effortless, not a malfunction.

No. This appliance is strictly designed for dry debris, dust, pet hair, and crumbs. Vacuuming liquids, wet spills, or damp construction dust (like plaster dust) can damage the high-speed motor and clog the H13 filtration system. For liquid spills, please use conventional methods.

Cleaning is tool-free and effortless. The brush roller can be removed with a single click. We have built a dedicated groove along the roller that allows you to easily slide a pair of scissors or a cleaning tool to cut away wrapped hair in seconds. Regular maintenance ensures the 180 AW suction remains at peak performance.

Not at all. The main body weighs only 1.69 kg (approx. 3.72 lbs) and features an ergonomic, balanced center of gravity. Combined with the 180° flexible swivel steering, it requires minimal wrist effort. Even when lifting it to clean ceilings, curtains, or high shelves, it feels incredibly lightweight and comfortable for all age groups.

We are very sorry for the inconvenience. Please first check if the battery is fully charged and correctly clicked into place. If it still does not turn on, please contact our customer service immediately. We guarantee a 100% free replacement with a brand-new device.

We ensure a reliable, long-term supply of all essential accessories. Replacement batteries, H13 HEPA filters, and extra brush rollers are always available directly in our Amazon Brand Store. Since our battery is fully detachable, you can also purchase a second battery to instantly double your runtime to 130 minutes.